Refunds and Replacements:
We have a 30-day guarantee policy that offers free replacement options for products that are damaged, defective, or not what you ordered. If your product arrives damaged or defective, we can only offer a free replacement and not a refund. If you do not like your product, we can offer a partial store credit to be used on another purchase.
To be eligible, you’ll need proof of purchase and be required to send a picture showing the issue with the item if the product is damaged or defective. Please note it can take some time for your bank or credit card company to process and post the refund if we refund you. After 30 days of receiving an item, if you have not contacted us about issues you will not be eligible.
If orders are not delivered by a specific holiday or the timeframe quoted during checkout, this does not qualify for a refund. World events (such as COVID-19 setbacks, global supply chain issues, and severe weather) are out of our control and can impact shipping times.
To start a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted.
After orders are processed there is no way for us to exchange them.
Our warehouses automatically process orders after they are placed, which means once you have placed an order we cannot cancel it.
Missing Orders & Wrong Addresses Provided:
If your item does not show as delivered on the tracking system and it was not received, it is possible the item was lost in transit. In these rare cases, we will issue a replacement. Please contact us at email@example.com ASAP and we will do our best to help. Each case is different so be sure to include all relevant information when contacting us.
If the customer provided the wrong address or the address is deemed insufficient by the customers' local postal service and the package was either delivered to this address or disposed of by their local postal service, our company (Breck and Fox) is not liable for the item and cannot issue a free replacement or refund.
If the customer provided a business address instead of a residential address and the customer's local postal service has deemed the address as insufficient or incomplete, our company (Breck and Fox) is not liable for the item and cannot issue a free replacement or refund. This includes the package being disposed of by their local postal service.
If your package is marked as successfully delivered by the domestic postal service in your country (e.g., USPS, Canada Post, etc.) and to the correct address provided at checkout but it has not been received, it is possible your package was stolen from your address. In these rare cases, we advise you to file a dispute and investigation with the local postal service, your bank, and your local non-emergency police. Most major credit cards cover customers for items that are lost or stolen. Since there is no way for us to verify that items were not received since our system and the local tracking system show it as delivered, we cannot issue a refund.
Our website operates in USD as a default so differences on one's bank statement may be due to the exchange rate if the bank is located outside of the United States.
Credit Card Safety:
Our website is SSL encrypted and certified to ensure safe and secure transactions. All credit card payments are processed with our payment processor Shopify. We don't store any credit card information, and we will never share your personal information.