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How long are shipping times?

After orders are processed (1-3 business days), it takes 3-12 business days for items to be delivered. For Canada, it takes 6-15 business days for items to arrive.

We cannot guarantee that orders will arrive before a specific holiday or the timeframe quoted. World events (such as COVID-19 setbacks, global supply chain issues, and severe weather) are out of our control and can impact shipping times.

On multiple orders, shipments may come at different times and from different warehouses. Transit time is dependent on the holiday schedule and excludes holidays and weekends. 

Do you offer order tracking?

We do offer order tracking. You can track your order by clicking on "Track Order" in our menu options or by clicking "Track My Order" in the footer of our website. If the tracking does not show please contact us at support@breckandfox.com.

Please Note: It may take up to 5 business days before a tracking code becomes active.

Do you offer worldwide shipping?

We offer worldwide shipping. Unexpected custom and import taxes may apply and is the responsibility of the buyer.  

I did not receive my order and shipping confirmation emails!

If you did not receive your order confirmation email and shipping confirmation emails please check your spam, junk, and promotional folders. We have been informed that certain email providers have new filtering mechanisms that incorrectly sort emails as spam or promotions. Lastly, please add us to your email contact list to ensure you do not miss an order update from us again!

I entered the wrong information, what do I do?

If you have entered the wrong address or product, send us an email as soon as possible at support@breckandfox.com. Please note, we usually ship our orders within 24 hours so it's possible that your order has been shipped and we cannot change the address. We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. 

My order is missing, what do I do?

If your item does not show as delivered on the tracking system and it was not received, it is possible the item was lost in transit. In these rare cases, we will issue a replacement. Please contact us at support@breckandfox.com ASAP and we will do our best to help. Each case is different so be sure to include all relevant information when contacting us.

If the customer provided the wrong address and the package was either delivered to this address or recycled by their local postal service due to the address being incorrect or incomplete, our company (Breck and Fox) is not liable for the item and cannot issue a free replacement. 

If your package is marked as successfully delivered by the domestic postal service in your country (e.g., USPS, Canada Post, etc.) and to the correct address provided at checkout but it has not been received, it is possible your package was stolen from your address. In these rare cases, we advise you to file a dispute and investigation with the local postal service, your bank, and your local non-emergency police. Most major credit cards cover customers for items that are lost or stolen. Since there is no way for us to verify that items were not received since our system and the local tracking system shows it as delivered, we cannot issue a refund.

Can I return my order?

We have a 30-day return policy that offers free replacements and return options for products that are damaged, defective, or not what you ordered. If you do not accept a replacement for a damaged or defective product, we may refund the product minus the costs that were incurred to ship the product. If you do not like your product, we can issue a store credit that can be used on your next purchase.

To be eligible for a refund, you’ll need proof of purchase and be required to send a picture showing the issue with the item if the product is damaged or defective. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. After 30-days of receiving an item, if you have not contacted us about issues you will not be eligible for a refund.

If orders are not delivered by a specific holiday or the timeframe quoted during checkout, this does not qualify for a refund. World events (such as COVID-19 setbacks, global supply chain issues, and severe weather) are out of our control and can impact shipping times. 

To start a return, you can contact us at support@breckandfox.com. Items sent back to us without first requesting a return will not be accepted. 

My order arrived damaged, what do I do?

You have 30-days after delivery to report the product as damaged or defective. Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or not what you ordered so we can find a solution for you.

Can I exchange my item?

After orders are processed there is no way for us to exchange them.

Can I cancel my order?

Our warehouses automatically process orders after they are placed, which means once you have placed an order we cannot cancel it.  

Why was I charged extra?

Our website operates in USD as a default. However, our website offers a currency converter so customers can shop in their preferred currency. If you did not use the currency converter, the difference on your bank statement is likely due to the exchange rate. 

Is it safe to use a credit card?

Our website is SSL encrypted and certified to ensure safe and secure transactions. All credit card payments are processed with our payment processor Shopify. We don't store any credit card information, and we will never share your personal information.