FAQ

Shipping

We offer free shipping worldwide.

After orders are processed (1-3 business days), it takes 3-12 business days for items to be delivered, depending on location. Tracking may take 1–3 business days to show movement.

Order and Shipping Confirmation Emails

After placing an order, you will receive an order confirmation email.

Once your order ships, you will receive a shipping confirmation email with tracking information.

If you do not see these emails, please check your spam, junk, or promotions folders, as some email providers may filter automated emails. On larger orders, shipments may come in different boxes with separate tracking numbers and thus arrive at different times.

If you still cannot locate the emails, please contact us at support@breckandfox.com.

Returns and Refunds

We offer a 30-Day Money-Back Guarantee: 

• Damaged or defective orders: If your order arrives damaged or defective, we’ll replace it for free.
• Unsatisfied orders: If you’re not satisfied with your order, you can choose either a partial store credit for a future purchase or a refund (minus shipping fees). 

To submit a request, contact us at support@breckandfox.com within 30 days of delivery and provide photos or a video of the issue, if applicable.

Cancellations and Order Modifications

Our warehouses typically process and ship orders within 1-3 days of the order being placed.

If you have received a shipping confirmation email, your order has already been processed and shipped. At this stage, we are unable to cancel or modify the order, as it is already in transit.

If you have not received your shipping confirmation email, contact us at support@breckandfox.com, and we will try our best to cancel or modify your order, including correcting an incomplete or incorrect shipping address.

Missing or Undelivered Orders

If your order, or part of your order, was not delivered, it may be due to one of the following reasons:

• The order was shipped in multiple boxes with separate tracking numbers and may arrive at different times. Please check your shipping confirmation email for all tracking numbers.
• The order may be ready to pick up at a local post office. Please check your tracking details to confirm this.
• The order was returned to sender. Please contact us if this occurs. 
• The order was lost in transit by the carrier. Please contact us if this occurs. 

Once a package is marked as delivered by the carrier to the correct shipping address provided at checkout, responsibility for the package transfers to the recipient.

Currency

Our website operates in US dollars (USD) by default, although local currency may be available in select European countries.

If your bank uses another currency, the final amount charged may vary due to exchange rates.

The currency used for your order is displayed at checkout.

Credit Card Safety

Our website is SSL-encrypted and certified to ensure safe and secure transactions. All credit card payments are processed with our payment processor. We do not store your credit card information, and your personal information is handled securely in accordance with our Privacy Policy.