Refund policy

30-Day Money-Back Guarantee

We offer a 30-Day Money-Back Guarantee: 

• Damaged or defective orders: If your order arrives damaged or defective, we’ll replace it for free.
• Unsatisfied orders: If you’re not satisfied with your order, you can choose either a partial store credit for a future purchase or a refund (minus shipping fees). 

To submit a request, contact us at support@breckandfox.com within 30 days of delivery and provide photos or a video of the issue, if applicable.

Cancellations and Order Modifications

Our warehouses typically process and ship orders within 1-3 days of the order being placed.

If you have received a shipping confirmation email, your order has already been processed and shipped. At this stage, we are unable to cancel or modify the order, as it is already in transit.

If you have not received your shipping confirmation email, contact us at support@breckandfox.com, and we will try our best to cancel or modify your order, including correcting an incomplete or incorrect shipping address.

Missing or Undelivered Orders

If your order, or part of your order, was not delivered, it may be due to one of the following reasons:

• The order was shipped in multiple boxes with separate tracking numbers and may arrive at different times. Please check your shipping confirmation email for all tracking numbers.
• The order may be ready to pick up at a local post office. Please check your tracking details to confirm this.
• The order was returned to sender. Please contact us if this occurs. 
• The order was lost in transit by the carrier. Please contact us if this occurs. 

Once a package is marked as delivered by the carrier to the correct shipping address provided at checkout, responsibility for the package transfers to the recipient.